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So Easy

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  • If you're in our service area, we'll reply to schedule your free meet and greet. New clients must complete an in-home or Zoom meet and greet before sitting services can be provided. 

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  • During your meet-and-greet, we'll complete onboarding, record instructions for caring for your cat(s), review the pet care routine, get to know you and your cat, gather any other necessary information, and confirm your in-home visit schedule.

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  • In-home visits are usually scheduled as anytime visits between 8 am and 8 pm unless otherwise agreed upon.

POLICY

Scheduling & Cancellation Policy

Visits can be scheduled daily or multiple times a day. We recommend at least one daily visit to help ensure your cat's safety and quality care. ​

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A free meet and greet is required for new clients before any sitting occurs. and must be completed at least two days before you leave.

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Cancellations are accepted up to 48 hours in advance of the scheduled day/time for non-holiday sits. Cancellations with 48 hours' notice or less are subject to a full-service charge. Read more about holiday cancellations in our FAQ.

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Visit (in-home pet sitting) scheduling and meet and greets are subject to availability and at our discretion. 

Easy Online or Text Messaging Payment

Our payment process is easy for our clients and fully automated through Square. We'll send an itemized invoice to you via email or, if you prefer, cell phone text messaging. Select the link and then follow the easy directions to pay via a credit or debit card. We do not keep credit/debit card information on file in the Square system. Due to our value-based prices and slim margins, there's a nominal card processing fee that we pass through. Payment is due in full by the first day of cat sitting per your agreed-upon schedule. Fees for add-on services while you're away will be invoiced separately. Refunds will be issued via Square. For more information, check out our FAQ.

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