Fill out the contact us/schedule form on this website. We strive to contact new clients within 24 hours.
A free in-home consult (meet & greet) is required for new clients before cat sitting services are provided. If you require a second meet & greet there is a fee.
During your meet & greet visit we will complete paperwork, take down instructions for taking care of your cat(s), gather any other necessary information, and confirm your in-home visit schedule.
In-home visits are usually scheduled as anytime visits (between 8 am and 8 pm, M-F, and 10 am to 8 pm on weekends), unless otherwise agreed upon.
Scheduling & Cancellation Policy
Visits can be scheduled daily or multiple times a day. We recommend at least one daily visit to help ensure your cat's safety and quality care.
A free consultation (meet & greet) is required for new clients before any sitting occurs. There are no exceptions. A new client meet & greet must be completed two days before you leave vs. the day before or the day of departure. Exceptions to this are extremely rare. If available on the requested visit start date, we do not charge a last-minute booking fee.
Cancellations are accepted up to 48 hours in advance of the scheduled day/time for non-holiday sits. Cancellations with 48 hours notice or less are subject to a full-service charge. Read more about holiday cancellations in our FAQ.
Visit (in-home pet sitting) scheduling and meet and greets are subject to availability and at our discretion.
Easy Online or Text Messaging Payment
Our payment process is easy for our clients and fully automated through Square. We'll send an itemized invoice to you via email or, if you prefer, cell phone text messaging. Select the link and then follow the easy directions to pay via a credit or debit card. We do not keep credit/debit card information on file in the Square system. Due to our value-based prices and slim margins, there's a nominal card processing fee that we pass through. Payment is due in full by the first day of cat sitting per your agreed-upon schedule. Fees for add-on services while you're away will be invoiced separately. Refunds can be issued via Square or as a credit to your account that can be applied to any future cat sitting services purchased. For more information, check out the answer to FAQ question #6.